I was happy with the phone (despite its sub-par sound quality in both Skype and regular line modes) primarily because it has Skype contacts right on the handset screen and because I got it deeply discounted. Recently I noticed that the device fails during Skype conversations, displaying "no PC" icon as if it had its USB cable disconnected from the PC. However, the unit can be brought back up by a simple power-off, power-on cycle of the phone's base. I would tolerate these problems if they happened once in a while, but with this device 90% of my Skype conversations were cut short, so the phone is going back to Thompson for replacement. Replacement procedure has both bright and dark spots. The good part, reps pick up the phone right away, without having you to go through the maze of phone menu. The bad part, the phone you have to dial is not toll-free, and I was told that the turnaround time could 4 to 6 weeks, depending on replacement units availability.
Update - May 26, 2009: It's been about six weeks since I sent in the phone for replacement. And because I have not received a new unit, I contacted Thompson and they said it's been about four weeks since they received the item from me, and that I will have to wait for about 2 more weeks before they send the replacement in. Overall, if you need to have a warranted item replaced by Thomson, prepare to wait for 2+ months for it.
Update - June 30, 2009: I finally got the replacement. Seems to be working so far, but it took more than two months from the time I sent the phone back till I got the replacement. Be prepared to this kind of "warranty" when you you get GE/Thompson consumer electronics.